Refund policy

1. Returns Eligibility:

- We accept returns within 14 days of you receiving your order. If 14 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.

- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. Damaged Products:

-To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

- If your product arrives damaged, please contact our customer support team immediately. We will arrange for a return and provide a replacement or issue a refund.
- Damaged items are eligible for free returns.

3. Non-Damaged Returns:

- If the product is not damaged but you wish to return it (e.g., due to a change of mind), return shipping costs will be the responsibility of the customer.

- If you receive a refund, the return shipping cost will be deducted.

- To initiate a non-damaged return, please follow our return instructions provided upon contacting our support team at sales@modistella.com.

4. Exceptions / non-returnable item

- Sale or promotional items (if applicable): Only regular priced items are refundable. Unfortunately, gift cards, sales or promotional items are not.

- In the interest of hygiene, Hijab Caps are strictly non-returnable

5. Return Procedure:

To start a return, you can contact us at sales@modistella.com. Please note that returns will need to be sent to the following address: 730 Rossellini Drive, Mississauga Ontario L5W 1L1, Canada. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at sales@modistella.com.

6. Exchanges:

- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds:

- Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

- If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

8. Delayed or missing refunds:

- If you haven't received a refund yet, double-check your bank account first. Then contact your credit card company, as it may take a little time for your refund to be officially posted. Then contact your bank. The posting of a refund is often preceded by a processing time.

- If you have completed all of these steps and still have not received your refund, contact us at sales@modistella.com.

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